Delivery policy
Delivery methods and times
We use outside delivery companies (UPS, FedEx, DHL, and Royal Mail). Orders are processed depending on item availability and payment approval. During high-volume periods, product availability may be subject to change while your order is being processed.
Express Delivery 3-7 working days / Standard Delivery 5-10 working days
Please note that delivery times do not include the standard 1-3 working days processing time it takes for the order to be dispatched.
We are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following working day.
Does SHAPEREDGE deliver across the United Kingdom?
Yes, we offer standard and express delivery options across the United Kingdom.
Where is my item coming from?
Most of Shaperedge’s in-stock products are dispatched from our UK warehouse.
Since we also deliver across the United Kingdom, we've partnered with top manufacturers and distributors to ensure that only products of the highest quality standards are delivered to you in no time. For presale orders & UK orders, you may receive the item from any of these warehouses. Different warehouses mean that sometimes your order may come in different parcels at different times. No worries, we'll keep you informed with the tracking numbers of different parcels.
How do I track my order?
Once your order has been dispatched, you will receive an e-mail notification containing the delivery tracking information. You will then be able to track your order through the tracking link on the email. Your order may arrive in several deliveries. You will receive a separate e-mail notification for each delivery.
It will be sent to the email you used for placing the order. If you fail to track your order, please email support@shaperedge.com with your order number and request.
PO Boxes OR BFPO addresses
Please note that UPS does not deliver to PO Boxes or BFPO addresses.
How can I insure my parcel?
Shaperedge is proud to partner with the route, the leader in parcel protection.
Lost parcel
Please contact us at support@shaperedge.com if you have not received your delivered order or if it has been lost in transit by the carrier. We would be happy to assist.
Business Information:
Store Name: Shaperedge
Company Name: Shaperedge LTD
E-mail: support@shaperedge.com
Address: 18 Hawthorn Avenue, Liverpool, L18 5PD, United Kingdom
Service Hours: Mon-Fri 9:00am-5:00pm EST.