Shaperedge will accept returns up to 60 days after the delivery date.

There is no service charge.

The product must be in new or undamaged condition without stain, perfume smell or deforming and in their original packaging. Unworn and Unpacked. Returned products will be inspected and any returns that do not meet our policy will not be accepted.
For instructions on how to send the returned products, refer to the email received after placing the return request.

Luckily, with our 100% Guarantee, you get easy returns. This is how you can issue a request:
You can simply email our customer care team: support@shaperedge.com and inform us of your order number and your exchange/return request.
Once your request is submitted, we'll approve it and send the return postage instructions via email. Please don't forget to check your inbox, spam, or junk folder.
As soon as you have brought your parcel to your local post office, please reach out to our team to share your return tracking with us.

Once we see your garment(s) are on their way to us, for the exchange request, your exchange garment(s) will be dispatched to you and a delivery confirmation email will be sent straight over to let you know it's on the way;

for the return request, we will process your refund for you, and you will be notified via email. Your refund will be processed and applied to the original method of payment.

Note that refunds can take up to 1-3 working days to appear in your bank account due to varying processing times of financial organisations.

If you are not totally in love with how they feel or fit, simply exchange or return them within 30 days, please feel free to contact us for a return postage label: support@shaperedge.com

We apologise if you received a damaged item. Please send a photo of the damaged product to support@shaperedge.com with your order number and we would be happy to help you with a resolution. Please note that any damaged item outside of a 30 days return window cannot be returned or refunded.

Express Delivery FREE
3-7 working days

Please note that delivery times do not include the standard 1-2 working days processing time it takes for the order to be dispatched.

Please note: due to the large order volume and slower delivery services during the Black Friday shopping period, some deliveries may be delayed. We're working diligently to get your order to you on time.

Yes, we offer standard and express delivery options across the UK.

If you mistakenly entered the wrong address during checkout, please immediately contact us at support@shaperedge.com. Our team will work to change the delivery address for you as quickly as possible.

However, we can only change the delivery address if the order has not yet been processed or dispatched. Therefore, we encourage you to reach out to us promptly to ensure that your order is sent to the correct location.

Orders are processed depending on item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed on working days will be processed and dispatched within 1-2 working days.

We are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following working day.

Normally, most of Shaperedge's in-stock products are dispatched from the UK. Some would be sent directly from our factories in the UK.

We've partnered with top manufacturers and distributors to ensure that only products of the highest quality standards are delivered to you in no time.

Please contact us if you have not received your delivered order or it has been lost in transit by the courier. We would be happy to assist.

Our website is currently in British pounds. You can easily switch to your preferred currency at the bottom of the page. All purchases will be converted to GBP after purchase.

We accept the most popular payment options in the United Kingdom, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and Clearpay.

Your payment is secure and your information always remains private. All information is encrypted to ensure the overall security of all sensitive information.

Duties and VAT will be paid by Shaperedge, therefore the price at checkout is all you pay.