Refund policy

We're all about making things easy for you, which means you have 60 days after receiving your item to request a return.

All items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging. We reserve the right to refuse a refund if a product is returned damaged or heavily used.
We currently do not provide return postage labels. The cost of return is approximately £10, depending on the location. To show our appreciation, we will provide a discount code for your next purchase once your return is processed.
To start a return, you can contact us at support@shaperedge.com, and we will provide you with all the necessary information.
If your return is accepted, we’ll send you instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@shaperedge.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is completed, we'll send out the new size.

United Kingdom 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 working days have passed since we’ve approved your return, please contact us at support@shaperedge.com.

Business Information:
Store Name: Shaperedge
Company Name: Shaperedge LTD
E-mail: support@shaperedge.com
Address: 18 Hawthorn Avenue, Liverpool, L18 5PD, United Kingdom
Service Hours: Mon-Fri 9:00am-5:00pm EST.